Cancellation & Refund Policy
OM RIDES SERVICES PRIVATE LIMITED
Last Updated: January 18, 2026
Our Cancellation Policy
At OM Rides, we understand that plans can change. This policy outlines our cancellation and refund procedures in compliance with the Consumer Protection (E-Commerce) Rules, 2020. We aim to be fair and transparent in all our dealings.
Cancellation Charges
48+ Hours Before Pickup
100% Refund
Full refund of advance payment
24-48 Hours Before Pickup
50% Refund
50% deduction from advance payment
12-24 Hours Before Pickup
25% Refund
75% deduction from advance payment
Less than 12 Hours / No-Show
No Refund
Full advance amount forfeited
How to Cancel Your Booking
Call Us
Contact our 24/7 helpline at +91 6393138654
Send cancellation request to +91 6393138654
Send email to booking@omrides.com with booking ID
Please include your Booking ID, registered phone number, and reason for cancellation in your request.
Refund Process
Processing Time: Refunds are processed within 5-7 working days
Refund Method: Same payment method used for booking (UPI, Bank Transfer, etc.)
Bank Processing: Additional 3-5 days for bank processing may apply
Confirmation: You will receive SMS/Email confirmation once refund is initiated
Booking Modifications
You can modify your booking (change dates, vehicle, or pickup location) subject to:
- Free modifications: 48+ hours before pickup (subject to availability)
- Rs. 300 fee: 24-48 hours before pickup
- Rs. 500 fee: 12-24 hours before pickup
- Modifications within 12 hours treated as cancellation + new booking
- Price difference (if any) to be paid/refunded accordingly
Early Return Policy
If you return the vehicle before the scheduled end time:
- No refund for unused rental period
- Hourly/daily rates are fixed at time of booking
- Early return does not entitle you to a refund
- Contact us if you wish to extend your rental period
Cancellation by OM Rides
We may cancel your booking in the following circumstances:
- Vehicle unavailability due to unforeseen circumstances
- Invalid or expired documents provided
- Customer appears intoxicated at pickup
- Natural disasters, strikes, or force majeure events
- Fraudulent booking attempt detected
In case of cancellation by OM Rides (not due to customer fault), you will receive a 100% refund or option to reschedule without any charges.
Security Deposit Refund
- Security deposit refunded within 3-5 working days after vehicle return
- Vehicle inspection conducted at time of return
- Deductions for damages, fines, or excessive cleaning may apply
- Toll charges, traffic violations detected later will be deducted
- Full deposit refund if vehicle returned in original condition
Non-Refundable Items
- Convenience/booking fees (if any)
- Add-on services already utilized (GPS, child seat, etc.)
- Delivery/pickup charges for doorstep service
- Insurance premium charges
- Fuel consumed during rental period
Dispute Resolution
If you have concerns about your refund or cancellation:
- Contact our customer support within 7 days of cancellation
- Provide booking ID and supporting documentation
- Our team will review and respond within 48 hours
- If unresolved, escalate to Grievance Officer at grievance@omrides.com
- Final resolution within 30 days as per Consumer Protection Act
Need Help with Cancellation?
Call Us (24/7)
+91 6393138654
Email Us
booking@omrides.com